RTCET
Round & The Clocks & Events
Home/Hospitality Services

Guests who feel looked after.

From the airport pickup to the last goodbye — welcome desks, stay and travel coordination, and a concierge team on the ground, so your guests are cared for and your family isn't running around during the function.

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Open 24 hours — we actually answer
A dedicated guest-relations team
Hotel-style welcome desk with floral arrangement set up for wedding guests
02 — Hospitality

Your guests are family's guests too.

At the heart of every exceptional event is unparalleled hospitality. We pride ourselves on offering a seamless, thoughtful service that ensures your guests feel valued and attended to. With a team dedicated to providing a warm welcome and impeccable attention to detail, we create an atmosphere where everyone feels at ease, allowing you to focus on enjoying your event.

We take that off your hands — a welcome desk at the venue, rooms and travel booked in advance, and a concierge team on the ground throughout, so every guest feels like the family had time for them, even on the busiest day.

Welcome deskStay coordinationTravel & pickupsGuest liaison staffValet & parking
What's included

Care, from arrival to departure.

Welcome desk & registration

A manned desk at the venue entrance for check-in, room keys and directions.

Accommodation coordination

Rooms blocked, allotted and confirmed at partner hotels before guests arrive.

Travel & airport pickups

Cars scheduled against flight and train times, so no one's stranded at the station.

Guest liaison staff

Friendly, briefed staff on the floor for the whole event, answering questions your family shouldn't have to.

Valet & parking management

Organised parking and valet, so the venue entrance never gets clogged with cars.

Welcome kits & gifting

Room hampers, itinerary cards and return gifts, packed and placed ahead of check-in.

How it works

Four steps. No stranded guests.

Guest hospitality is mostly about logistics done early — we handle it that way.

Share your list

Send us the guest count, arrival dates and any VIPs who need extra care.

We plan logistics

Rooms are blocked, pickups scheduled, and a welcome-desk plan is drawn up against your venue.

Team is briefed

Our guest-relations staff are briefed on names, room numbers and the event schedule beforehand.

We're on the ground

From the first pickup to the last guest checking out, our team stays visible and reachable.

Common questions

About hospitality services.

  • Both — we can negotiate and block rooms with partner hotels near your venue, or simply manage check-ins and allocations if you've already booked rooms yourselves.

  • It scales down easily — even a smaller function with 30–40 outstation guests benefits from a welcome desk and organised pickups. It isn't only for large weddings.

  • Yes — we coordinate pickups from the airport, railway station and bus stand simultaneously, with drivers briefed against a shared arrival schedule.

  • Yes. Most families combine it with full wedding planning, but you can book hospitality coordination on its own if planning and decor are already sorted.

  • Yes — our guest-relations staff wear identifiable uniforms or sashes and carry ID, so guests know exactly who to approach for help.

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Let your guests feel like guests.

Send us your guest count and dates. We're open 24 hours and someone will actually pick up.

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